Safer Lines GM Jinene Clark shares on RetailX consulting’s blog how retailers should shift their thinking queues from a necessary evil to a consumer experience that can create an advantage over competitors.
Jinene says in the article that “Retailers can, and should, take the opportunity to turn queues into a competitive advantage…Consumers aren’t posting stories on Facebook, Instagram, and Twitter bragging about how long they are waiting. The truth is just the opposite. Imagine if the customers’ queueing experience was so convenient and positive they were bragging about it? It’s for this objective that we built Safer Lines queue management software for retailers.”
Read the blog post and share your thoughts.